Terms & Conditions

Terms and Conditions

Contract

You will enter into a contract for a short-term holiday rental with Merriesands and the person making the booking and all members of the holiday party as per the booking terms and conditions.  If any individual term or clause stated in these terms and conditions held to be invalid, impermissible or unenforceable permissible by law, the remaining terms shall be unaffected and shall remain valid.

The Contract will not come into force until we are in receipt of a deposit. The Contract will be subject to these booking terms and conditions and must be complied with. The party leader must be at least 18 years of age at the time of booking and prior to arrival we must be provided with a full list containing the names and ages and contact details of all guests.

The Contract to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. This Contract relates to a “holiday let” the purpose of which is to confer on you as a holidaymaker the right to occupy our property for a holiday only.  You shall not be entitled to any private residential tenancy or other tenancy, assured short hold or assured tenancy, lease, licence or other right to occupy.  You may not sub-let the property.

How to make a booking and payment terms

Your booking (“Booking”) may be placed over the telephone, by email or directly on our online reservation system.  Where your Booking is communicated to us by telephone or by email, we will enter it onto our online reservation system, which will automatically generate a summary by email to the email address you provide in the online Booking form.  However, that does not mean that your Booking is yet confirmed or that a Contract is yet in force between us and you. Your Booking will only be confirmed and our Contract will only come into force once we have received payment in cleared funds of a deposit of twenty-five percent (25%) of the full cost of your Booking (the “Deposit”).  

The Deposit must be paid within three (3) days of the Booking being placed. We require a security deposit of £200 for the property and it is payable when the balance of the booking is made. It will be refunded within 10 working days of the end of the holiday.

The balance of the rental will be due for payment 8 weeks prior to your holiday commencement date (the “Holiday Commencement Date”).

If for any reason we are unable to take payment of the balance by the due date and you are unable to promptly rearrange payment (or we cannot get hold of you to arrange for payment to be made) we will be entitled to treat that as your intention to cancel the Booking.  If your Booking is made less than 8 weeks prior to the Holiday Commencement Date then your Booking will only be confirmed and our Contract will only come into force once we have received payment in full for the Booking in cleared funds.

No entry to our properties will be allowed without payment, in full, being cleared beforehand.

We accept payment by bank transfer.

Changes to booking to the dates of the confirmed booking will incur administration fee of £30

Holiday period

The period from the Holiday Commencement Date to the day of departure is the “Holiday Period”. Unless expressly agreed by us in writing, you should not arrive before 4pm on the Holiday Commencement Date, and you must leave and vacate the property by 10am on the Holiday Departure Date. Failure to do so may result in you being charged at the applicable weekly rent for the season (pro rata basis).

You must not use the property except for the purpose of a holiday during the Holiday Period.

Description of Property

The property is advertised as accurately as possible and we cannot accept liability if you find the property does not meet your expectations.

Occupancy

Under no circumstances may more than the maximum number of persons stated on our website occupy the property and we reserve the right to refuse admittance or require you to leave our property if this condition is not observed. Any persons other than members of your party must not use our accommodation or facilities.

Liability

We, our employees, contractors, cleaners and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.  Nothing in this clause shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal injury caused by our negligence.

Care of Merriesands

We will have the property cleaned prior to your arrival and expect it to be left in the same condition and state of repair when you depart. You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. You must ensure the property is securely locked when not occupied by you by locking all doors and windows.

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. Any damages or breakages will have to be paid for in full on demand within seven (7) days of notification in writing. We recommend that you have appropriate insurance in place to cover this. If you lose a key we will replace it upon you paying for the cutting of a new one.

Wifi and Internet

Free Wi-Fi and broadband internet is provided for your reasonable use.

Services

Unless otherwise specified, the holiday booking will include all charges for services including water, gas, electricity and council tax.

Rights of Entry

We want you to enjoy a holiday uninterrupted, however there may be occasions where we need to access the property all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. Reasonable notice will be given.

Complaints

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it.

Smoking, bonfires, drones, night lanterns and fireworks

All the above are not permitted.

Dogs

Dogs must be house-trained, kept under proper control and not allowed on the furniture, and especially the beds, nor left unattended in the property. Dog hairs are to be removed from carpets and all dog waste collected and disposed of. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required (usually at least £50).  

We only allow dogs, and only when have they been booked in.We allow a maximum of two(2) dogs per property. 

We reserve the right to seek details of any dogs in advance and to refuse permission for them to be brought to the accommodation for any reason, including if they are considered unsuitable in character, size or behaviour, bark continuously, or are liable to be a nuisance or danger to us, our neighbours or other guests.

Vehicles and personal property

If you leave any property behind we will use reasonable endeavours to return it to you, although we reserve the right to charge you in advance for any reasonable postal or courier costs.  We may dispose of any unclaimed property.

Your personal belongings and vehicles are left entirely at your own risk. We accept no liability for you or any member of your party for loss or damage to your personal property.

Insurance

Strongly recommend you take out appropriate holiday insurance to cover the event of you having to cancel your holiday, loss of belongings and accidents that may occur for your stay.

Cancellation

Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request. You can cancel your Booking and obtain a percentage refund of the lodging costs you have paid for as follows

• Cancellation less than 4 weeks (28 days) prior to the Holiday Commencement Date. NO REFUND
• Up to 4 weeks (28 days) before the Holiday Commencement Date a  50% refund (including security deposit)
• Up to 10 weeks before the Holiday Commencement Date your deposit and security deposit.(You will not have paid your balance at this stage)

We ask that you give us as much notice as possible about your cancellation.

Cancellation by us for reasons beyond our control (“force majeure”)

We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”)If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.